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Terms & Conditions

This contract is signed between Yuki Tourism & Travel at Istiklal Cad No: 13 50400 Urgup / Turkiye, herein after referred to as ‘Yuki’; and Mr / Mrs ……………., at …………………. herein after referred to as ‘client(s)’

All tours in this brochure and the website addressed at url: www.yukitour.com are operated by ‘Yuki’. The attention of the client is drawn to the conditions below which constitute the contract between the client and Yuki. We strongly recommend you to book your tour as early as possible to ensure your place on the desired tour. Yuki accepts all major credit cards.

Tour Membership : Any person aged 12 or over is eligible, though if under 18 years of age, must be accompanied by a parent or guardian with proof satisfactory to Yuki in its sole discretion that such person has the requisite authority to have custody and care for such child. Unless such proof is furnished to Yuki, shall have the right to decline or retain any such child as a tour passenger.


1). All bookings are made and accepted subject to the terms set out herein and further, the conditions and guidance set out under “Things you should know”.

2). When requested to confirm your booking, (either orally or in writing) we will do so immediately. In return you will send us your deposit of 25% of the total fee with a deadline of 8 weeks before departure.

You can pay Booking Form by your credit card authorization on our webpage:http://www.yukitour.com/contact/index.html; for secure payment. Make sure that your credit-card is VISA or MASTERCARD. Any deposit fee made is non-refundable.

3). The client making the booking does so for all other persons named as travelling in that clients’ party. As the principal client making booking that client is obliged to:

Bring these terms and conditions to all others in the party;
Establish their needs in relation to travel insurance.
Become principally liable to Yuki for the cost of the holiday.

4). The balance of the holiday cost can be paid on your arrival in Turkey.

5). For all bookings made within 4 weeks of departure, the holiday is confirmed as soon as oral confirmation is given over the telephone, or written confirmation is given by any means of transmittal. If you subsequently cancel your booking, cancellation charges shown in condition No 10 apply. All monies in respect to the total cost of the holiday must accompany the signed booking form.

6). Your holiday price may increase for various reasons over which we have no control. These include government action, (either domestic or overseas), currency fluctuation, aircraft fuel charges, overflying charges and increases in airfares. In the event of these or similar increases, we will absorb the equivalent of 2% of the holiday price excluding insurance premiums. Thereafter, amounts in excess of 2% will be charged to the client will be entitled to cancel the holiday for a full refund (excluding any premium paid for insurance). If the client cancels due to surcharge, the client must do so in writing within 14 days of the date upon the surcharge.

7). Yuki shall have the right to cancel a client’s holiday but only in the following circumstances and in the following terms.

(a) At any time owing to Force Majeure, in which case Yuki shall offer if available holiday arrangements of a similar standard provided by Yuki or refund all monies paid by the Client in respect of the arrangements showing on Yuki’ confirmation invoice within 14 days;
(b) At the due date if the Client has failed to pay the full balance of the holiday price in accordance with Booking Condition No. 1, in which case cancellation charges as per Booking Condition No. 10 will apply;
(c) At any time, should Yuki so decide in which case Yuki shall make the other or refund as mentioned in paragraph (a) above. Provided that Yuki uses its best endeavours to comply with this Booking Condition, Yuki will not be liable for any breach of contract or claim that may arise as a result of inconvenience suffered.


(a) If the Client needs to cancel, part cancel or change accommodation, flights dates or names or the party from that which was originally confirmed by Yuki 32 days or more before the departure, Yuki additionally reserves the right to charge a fee of USD 100.
(b) If a client wishes to cancel, party cancel or change accommodation, flights, dates and names of the party within 56 days of departure, the client shall pay the percentage cancellation charges set out in Booking Condition No. 10. Yuki reserves the right to re-calculate the holiday price for the remaining clients taking into account the financial consequences of any partial cancellation.
(c) If a Client chooses to modify the arrangements after commencement of the holiday ie. change accommodation or the duration of the stay, they will be deemed to be breaking their contract with Yuki. Yuki cannot therefore accept liability for any loss, damage, or additional expenses and no refunds for unutilized services or arrangements will be made.

All cancellations by the Client must be in writing from the person who signed the booking form, by recorded delivery. Cancellation applies only from the date of receipt by Yuki of cancellation notification. If the cancellation notification is received 57 days or more before the departure date, only the holiday deposit and insurance premium are forfeited. Within this period, the following percentage will be payable as a cancellation charge by the client :

56-22 days: Deposit only;
21-7 days: 50%;
7 days-1 day: 75%;
on or after departure: 100%.

The above cancellation charges represent the best possible estimate by Yuki of the likely losses as a result of your cancellation. They shall also apply to holidays, which are foreshortened, after they have been booked. In the event of a cancellation charge arising under this clause the amount due must be paid by the Client to the Yuki within 7 days of the charge arising, notwithstanding the fact the Client’s holiday insurance policy may cover the cancellation charge. It is the Client’s responsibility to claim any insurance monies due as Yuki cannot claim on behalf of the client.


(a) All bookings for conveyance are accepted by the Client subject to the conditions of carriage appearing on the ticket or voucher issued by the carrier and Yuki shall not be liable in respect of such conveyance. Thus, Yuki accepts responsibility, should the services it is contractually obliged prove deficient or not of reasonable standards. This will not apply in circumstances amounting to Force Majeure.
(b) Yuki and/or their agents, act only as agents for the passenger in regard to travel, whether by motorcar, van, minibus, boat, or airplane and assume no liability for injury, damage, loss, or accident, delay or irregularity which may be occasioned either by reason of default of any company or person engaged in conveying the passenger or in carrying out the arrangements of the tour. They cannot accept responsibility for losses, or additional expenses due to delay or changes in air or other services, sicknesses, strike, war, quarantine, or other causes. All such losses or expenses shall be borne by the passenger as tour rates provide for arrangements only for the time stated. The right is reserved to substitute hotels with best available alternatives for those indicated and to make any changes in the itinerary where deemed necessary or caused by air schedules or other reasons. The prices of the tours were based on tariffs and exchange rates in effect at time of printing (March 99) and are subject to adjustment in the event of any change therein. The issue and acceptance of voucher or tickets shall be deemed to be consent to the above conditions.
(c) Any claims made pursuant to (a) above, must be notified to Yuki within 3 weeks of return from holiday and shall be subject to Turkish Law. The Client must assign to Yuki all rights against any party to the claim and must give Yuki and its insurers full assistance in claiming against such party.
(d) All arrangements for land accommodations and transportation are made by Yuki. Any action or proceeding arising out of any dispute with respect to these tours or this agreement shall be brought in a court in Urgup, in Nevsehir province. You hereby submit to the jurisdiction of such courts in connection with any such action or proceeding.
(e) All clients must be insured and are responsible for arranging this themselves before arriving at Turkey.
(f) Outdoor activities are potentially risky; all clients who participate in tours do so at their own risk. Yuki is not responsible, nor does it accept any liability for death, personal injury, or illness caused to anyone on a tour.
(g) Yuki is not responsible for the condition of any route on the tour. The Client follows routes at his/ her own risk.
(h) Yuki reserves the right to prohibit any person/s from taking part in a tour, or part of a tour, who in the opinion of the guide is a danger to themselves, or to other members of the group, or who may cause exceptional interference with the day’s activity.
(i) All clients must observe the laws in Turkey, and must possess correct visas and passports. Yuki is not responsible for any additional expenses or losses incurred by failure to produce the relevant documents.

Compensation will not be payable if we are found to cancel or in any way change your holiday due to war, or threat of war, riots, civil commotion, industrial disputes, disaster, terrorist activities, technical or other problems with transportation, closure of airport or seaports, alteration or cancellation of scheduled services or other events outside our control. This contract is made on the terms of these Booking Conditions, which are governed by Turkish Law, and Clients shall submit the jurisdiction of the Turkish courts.

12). Our contracts with hotels and carriers provide for the allocation of rooms or seats to us. Your booking will be made within those allocations. But no specific rooms or seats can or will be confirmed. Although we will endeavour wherever possible to meet special requests shown on your booking form, no guarantee is given.

13). Yuki reserves the right in its absolute discretion to terminate without notice, the holiday arrangements of any Yuki passenger whose behaviour is such that likely in the opinion of Yuki to cause distress, damage, annoyance or danger to any third party. In the event of such termination, no compensation will be paid.

14). Yuki will not reimburse any customer who changes or does not utilise any part of the package arrangements, which they have booked and paid for with this company.

15). We reserve the right to change the itinerary to any of the tours if for any reason we think a certain destination is not suitable. This decision may arise from adverse weather conditions or any factor, which is beyond our control. The tour guide or the captain has final discretion on this matter.

16). The itinerary for the mentioned booking is enclosed to the booking conditions.

17). Covid-19
At this time, we are unable to offer compensation for travelers impacted by the travel and/or disease control restrictions implemented by their local authorities. Any deposit payment made cannot be refunded in these circumstances for all bookings after April 4 2020.